Refund & Cancellation Policy

Nxor is sold as a recurring subscription (monthly or annual). Your subscription renews automatically at the end of each billing period until you cancel. Each period grants a Token allowance that is generally consumed as you generate content.

You may cancel at any time from your account settings or by contacting [email protected]. Cancellation stops future renewals. Your access and remaining Token allowance continue until the end of the current paid period; after that, the subscription will not renew and you will not be charged again. We do not provide prorated refunds for the unused portion of a period unless required by law.

Because Nxor provides digital services that are delivered and consumed immediately (including Tokens used to generate content), fees are generally non-refundable, except:

• where a refund is required by applicable law;
• where you were charged in error or charged twice;
• where the Service was materially unavailable due to our fault for a significant part of your billing period; or
• at our discretion, on a case-by-case basis.

Refunds, where granted, are returned to your original payment method via Paddle and apply only to amounts actually paid. Tokens already consumed are not refundable, and Tokens have no monetary or cash value.

If you are a consumer in the EU or UK, you normally have a 14-day right to withdraw from a distance contract. However, by subscribing and starting to use the Service (including generating any content) before the 14-day period ends, you expressly request immediate performance and acknowledge that you lose the right of withdrawal once the digital service has been fully supplied or once you begin using it, to the extent permitted by law.

If we offer a free trial or promotional period, you will not be charged during it. Unless you cancel before it ends, your subscription converts to a paid plan at the applicable price. Promotional pricing applies only as stated at the time of the offer.

If you have a billing concern, please contact us first at [email protected] so we can resolve it quickly. Initiating a chargeback without contacting us may result in suspension of your Account. We reserve the right to dispute chargebacks we believe are unwarranted.

Email [email protected] with your account email and the reason for the request. We aim to respond within a few business days. Approved refunds are processed by Paddle and may take several days to appear, depending on your payment provider.

ABUSE TECH - FZCO — Support: [email protected] · https://nxor.ai